Devices with no internet connection

[JobieWarner]

Good evening,Good evening,I wondered if anybody had had any recent issues with their EERO6 

since last week I have had a certain devices that are able to connect to the Wi-Fi, however have no Internet connection. I’ve contacted TalkTalk on several occasions they said that there has been some back issue configuration changes however this has not worked. I’ve tried resetting the router on many occasions deleting all network settings on my iPhone however I can still Connect to the router, however, there is no Internet once connected. My wife’s Windows laptop also does not work neither does my tethered Xbox. Items that are on apparent 2.4 GHZ seem to work because the TV is working as our smart plug system   

[Michelle-TalkTalk]

Morning Jobie,

Do you still need help with this?

Thanks

Michelle

[Chris-TalkTalk]

Hi JobieWarner,

If you still need assistance with this can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris