We use cookies on our website. By selecting Accept, you are agreeing to our cookies. Find out more about our cookies
Accept
Reject
Skip to main content

FIbre Support

Get expert support with your Fibre connection.

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Erratic broadband

fsurfer
Team Player

‎02-09-2021 05:08 PM - edited ‎02-09-2021 05:19 PM

Message 26 of 26

Screenshot_984.jpg

 

 

 

Screenshot_986.jpg

 

Router has been reset, browser and TalkTalk speed test, quite a variance

 

 

Screenshot_987.jpg

 

 

Labels:
0 Likes
25 REPLIES 25

Chris-TalkTalk
Support Team
In response to fsurfer

on ‎07-09-2021 08:39 AM

Message 21 of 26

Hi fsurfer,


Just to confirm, did you switch the router off for a full 30 minutes? (it needs at least 30 minutes to start a new session)


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

fsurfer
Team Player

‎07-09-2021 08:00 AM - edited ‎07-09-2021 08:04 AM

Message 22 of 26

Followed all instructions - today, I still have a rubbish Fibre??? broadband, my router shows one speed - speed test shows real figure!

Screenshot_1012.jpgScreenshot_1013.jpg

Screenshot_1011.jpg

0 Likes

Chris-TalkTalk
Support Team
In response to fsurfer

on ‎03-09-2021 08:10 AM

Message 23 of 26

Hi fsurfer,

 

I've replied on your other thread


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

fsurfer
Team Player

‎02-09-2021 08:47 PM - edited ‎02-09-2021 08:52 PM

Message 24 of 26

Wired and yes, reset & switched off several times, an engineer was here on 31st

 

On-going problem 

0 Likes

Skynet_TX
Community Star

on ‎02-09-2021 08:25 PM

Message 25 of 26

Hi @fsurfer,

 

Are you running the speed tests from a wired or wireless device ?

 

Have you tried switching the router off for over 30 minutes, this will force a new session in the street cabinet and can often help get your 'wired' throughput speeds up much closer to your sync speeds.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.

© TalkTalk 2021