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Ethernet doesn't work on new WiFi router

matt617
Popular Poster
Message 22 of 22

I have a router (SAGECOMFAST 5364-3.T8)  which will not allow devices to connect to the internet (or even each other) through wired connections. WiFi works fine.

 

I have a Synology NAS, Tado, EE signal booster and Macbook, none of which can get internet access when plugged directly into the router. 

 

The router thinks the devices are connected, and other devices can use wifi with no problems.

 

I've tried resetting, configuring static DNS, nothing works - i.e.

 

If anyone from technical support can offer some alternative steps to try then please let me know. 

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21 REPLIES 21

Divsec
Community Star
Message 21 of 22

Hi Matt, did you try the pin reset on your router?

I don't work here and all my opinions are my own.
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