on 30-05-2019 03:59 PM
I am having an issue with connecting to my works remote desktop via VPN. When attempting to connect it says "(Failed to get domain name) Could not download the configuration from the server".
My IT department has advised that it is something to do with TalkTalk's broadband / router configuration. My VPN works fine on other wifi networks and all other employees using the same setup have no issues. I am using Watchguard Mobile VPN with SSL.
I have already added my first & last name, broadband phone number & alternative contact number to my profile to enable TalkTalk tie up my forum username to the broadband account.
Its watchguard mobile vpn with ssl
Any advice would be greatly appreciated!
on 31-05-2019 02:14 PM
on 31-05-2019 02:06 PM
31-05-2019 01:42 PM - edited 31-05-2019 02:05 PM
I can find your details but looks as though the router isn't connected to the internet, is it currently switched on and connected to the telephone socket?
on 31-05-2019 12:59 PM
The landline telephone number I put in my profile I am 75% sure is right but I have been with talktalk for many years and never had a phone connected to the landline so I do have a bit of doubt. If required I can give further info but obviously via a secure platform
on 31-05-2019 12:52 PM
on 31-05-2019 12:29 PM
on 31-05-2019 12:15 PM
I did not try Divsecs suggestions. It's for a works laptop I use at home so I referred it to our IT manager here. A colleague here had the same issue & didn't need to do it so we decided to leave it until such time as you had a chance to look and could hopefully update the firmware as did with my colleague.
Thanks for your prompt attention.
on 31-05-2019 11:53 AM
on 31-05-2019 10:16 AM
Sorry, I can't see any details in your profile so can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
on 30-05-2019 05:19 PM
Hi Phil, welcome to the community. Your router does support VPN so a couple of suggestions until the OCE team pick up your post and give you a good answer.
Did you try checking the Homesafe settings and disabling as many as you can?
Also worth changing the DNS servers from 18.104.22.168 and .78 to 22.214.171.124 and 126.96.36.199
Worth a try