Faulty router

[harvi]

 

Hi

I have an 

EchoLife DG8041W Home Gateway

The speeds to the router seem normal. The software is up to date. But all devices connected via Wi-Fi are slow. Speed tests on my iPhone show 6mbps down load, but upload ok at 16.

the tv buffers constantly.

I’ve reset router, this didn’t help.

could I be sent a new router to test whether this is the issue? 
thanks

[Karl-TalkTalk]

Hi

I'm so glad you found the Community helpful.

Regards,

Karl. 

[harvi]

Thanks for the efficient response, so much easier than live chat or phoning. Really appreciate it.

thanks

[Debbie-TalkTalk]

Hi Heidi

That's great news 🙂  Yes of course you can. Please can you return the old router using the pre paid returns bag.

Thanks again.

Debbie

[harvi]

Hi

just set up the new router - it’s great! Speed to the router has improved and the throughput is faster than the old router, even on a good day.

If I can keep this router, that would be great?

thanks Heidi

[Debbie-TalkTalk]

Hi harvi

Ok, thanks for letting us know 🙂

Debbie

[harvi]

Hi 

yes I’ve received the router, hoping to set it up later to test it out 

thanks

[Debbie-TalkTalk]

Hi harvi

How are you getting on, have you received the router?

[Debbie-TalkTalk]

Hi harvi

Thank you 🙂

Debbie

[harvi]

That's great ...thank you, I'll let you know how it goes.

[Debbie-TalkTalk]

Hi harvi

I've ordered a replacement router for testing, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[harvi]

I powered it down about an hour ago, it’s running now

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. Is the router currently switched off/powered down?

Thanks

[harvi]

Thanks for replying. It is wired and wireless throughput speeds that are as low as 6/7 mbps.

I have tried turning off the router and leaving it off for a while. Throughput speed did increase but soon dropped.

it’s plugged into master socket too. 
I’ve looked on a Wi-Fi scanner, my Wi-Fi is not on over crowded channels either.

[AllyM]

Is it just WiFi or are wired connections slow as well?

If both wired and wireless throughput speed is slow, it may be worthwhile (if you haven't already done so) to switch off the router for at least half an hour before restarting.