Get expert support with your Fibre connection.
on 24-08-2024 09:17 AM
I've been on Fibre 65 for a couple of years now and, initially, it seemed reasonably stable. Then, I was given a Ring doorbell at the beginning of last year. This has worked as expected except that one or more of the doorbell, the battery cam or the chimes has tended to stop working from time to time and had to be reconnected to WiFi. It's been annoying, but not a massive problem because these devices seem to provide quite good instructions on how to recover from connectivity problems.
My Epson ET-2850 printer, purchased around mid ’21, has been a different kettle of fish. It has dropped its connection too often for comfort, and required various efforts on my part to become reconnected, eg by powering it, my router, and/or just my WiFi connection off and then back on etc.
Very recently, however, these issues have become more difficult to resolve in that the printer became unavailable for several consecutive days earlier this week, and I could not recover it using any of my old strategies. Two days ago, I took it to the print shop that originally sold it to me, and they kindly configured it for their shop network, where it appeared to work with no problems. When I took it home, I attempted to reset it for my home network, but this appeared to fail with error (E-9), the subsequent printer generated report being as shown below.
Later that evening, I noticed that the device was again showing its connected-to-WiFi symbol and found that I could print files again.
The printer is still working this morning, well over 24 hours later, though it did go offline late last night for a while. While I'm happy for now, I'm not over confident that I won't have similar problems again before too long.
Apart from my printer and doorbell problems, the other main issue with my WiFi has been that, all too often, I have attempted a Google search but have seen a black ‘no internet connection’ display for a few seconds before the requested information has then appeared. Also, sometimes, I have seen an equally black ‘download pending’ screen that has not delivered the goods, although a repeate attempt sometimes has done.
These issues have often lead me to suspect my WiFi signal strength. I can't access the same information on my Samsung A9 tablet, but my Samsung A71 phone suggests it's of the order of 110 dBm 30 asu, not that I have any real understanding of what these figures imply.
The Ring doorbell and accessories have device health displays in the Ring app, all of which seem to suggest signal strengths varying from around 45 and 70 ssi. If I look online, sometimes I see that higher ssi values indicate weaker signals, sometimes I see its the lower ones. As I say, I suspect I'm suffering from a poor signal, even though at least half my devices, including my printer just now, are only a few metres away from my router.
I apologise for the length of this post, but can anyone offer any thoughts here, please?
Check Network Connection
Check Result Unknown
Error code (E-9)
Confirm the connection and network setup of the PC or other device.
Connection using the EpsonNet Setup is available.
Contact your network administrator for assistance.
If your problems persist,
see your documentation for help and networking tips.
Checked Items
Wireless Network Name (SSID) Pass
Communication Mode Check Pass
Security Mode Check Pass
Mac Address Filtering Check Pass
Security Key/Password Check Pass
IP Address Check Pass
Detailed IP Setup Check Unknown
Network Status
Printer Name EPSON0xxxxx
Printer Model ET-2850 Series
IP Address 169.xxx.y.zzz
Default Gateway Network Name (SSID) abcde
Security WPA2-PSK (AES)
Signal Strength Excellent
MAC Address E0:BB:9E:01:XX:YY
on 24-08-2024 07:00 PM
I can't say a quick Google search for Sagemcom FAST 5364 reviews has filled me with an enormous amount of confidence. Do Talktalk offer a better preconfigured router? For how much, and would I be better off with one?
on 24-08-2024 03:01 PM
No problem. Here is why:-
The current replacement is the Sagemcom FAST 5364, which despite being launched before the Huawei is still getting new firmware updates (the latest is due to be released within the next month). It has the same specifications as the DG8041W (other than a different manufacturer of the WiFi chipset).
The Sagemcom can be combined with another product to turn it into a mesh network if required.
Yes, it is a free replacement.
I have already requested that TalkTalk offer this to you.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 24-08-2024 02:24 PM
I have to ask myself whether I've been suffering unneccesarily, but I'm grateful to you for picking up on this. I would, however, appreciate a little background information. Can you at least tell me why my router must be changed and what benefits I should expect from a new (free?) one.
on 24-08-2024 12:55 PM
In that case, it must be changed out, it is no longer suitable for use. TalkTalk will replace this for you, I have asked one of TalkTalk's support to pick your thread up and arrange this for you. Only if your problems persist, will I send out my guide.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
on 24-08-2024 12:00 PM
Hi @KeithFrench
My router has no identification markings but, according to the label on the box it came in, it's a Huawei DG8041W-2.T5/AV1/C1. I seem to remember it being sold as a TalkTalk Black Box.
Yes, please send me a copy of your guide.
Regards
on 24-08-2024 11:13 AM
Hi @durdle
This is most likely down to WiFi interference. Which make/model of router do you have?
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?