Get expert support with your Fibre connection.
on 24-08-2024 09:17 AM
I've been on Fibre 65 for a couple of years now and, initially, it seemed reasonably stable. Then, I was given a Ring doorbell at the beginning of last year. This has worked as expected except that one or more of the doorbell, the battery cam or the chimes has tended to stop working from time to time and had to be reconnected to WiFi. It's been annoying, but not a massive problem because these devices seem to provide quite good instructions on how to recover from connectivity problems.
My Epson ET-2850 printer, purchased around mid ’21, has been a different kettle of fish. It has dropped its connection too often for comfort, and required various efforts on my part to become reconnected, eg by powering it, my router, and/or just my WiFi connection off and then back on etc.
Very recently, however, these issues have become more difficult to resolve in that the printer became unavailable for several consecutive days earlier this week, and I could not recover it using any of my old strategies. Two days ago, I took it to the print shop that originally sold it to me, and they kindly configured it for their shop network, where it appeared to work with no problems. When I took it home, I attempted to reset it for my home network, but this appeared to fail with error (E-9), the subsequent printer generated report being as shown below.
Later that evening, I noticed that the device was again showing its connected-to-WiFi symbol and found that I could print files again.
The printer is still working this morning, well over 24 hours later, though it did go offline late last night for a while. While I'm happy for now, I'm not over confident that I won't have similar problems again before too long.
Apart from my printer and doorbell problems, the other main issue with my WiFi has been that, all too often, I have attempted a Google search but have seen a black ‘no internet connection’ display for a few seconds before the requested information has then appeared. Also, sometimes, I have seen an equally black ‘download pending’ screen that has not delivered the goods, although a repeate attempt sometimes has done.
These issues have often lead me to suspect my WiFi signal strength. I can't access the same information on my Samsung A9 tablet, but my Samsung A71 phone suggests it's of the order of 110 dBm 30 asu, not that I have any real understanding of what these figures imply.
The Ring doorbell and accessories have device health displays in the Ring app, all of which seem to suggest signal strengths varying from around 45 and 70 ssi. If I look online, sometimes I see that higher ssi values indicate weaker signals, sometimes I see its the lower ones. As I say, I suspect I'm suffering from a poor signal, even though at least half my devices, including my printer just now, are only a few metres away from my router.
I apologise for the length of this post, but can anyone offer any thoughts here, please?
Check Network Connection
Check Result Unknown
Error code (E-9)
Confirm the connection and network setup of the PC or other device.
Connection using the EpsonNet Setup is available.
Contact your network administrator for assistance.
If your problems persist,
see your documentation for help and networking tips.
Checked Items
Wireless Network Name (SSID) Pass
Communication Mode Check Pass
Security Mode Check Pass
Mac Address Filtering Check Pass
Security Key/Password Check Pass
IP Address Check Pass
Detailed IP Setup Check Unknown
Network Status
Printer Name EPSON0xxxxx
Printer Model ET-2850 Series
IP Address 169.xxx.y.zzz
Default Gateway Network Name (SSID) abcde
Security WPA2-PSK (AES)
Signal Strength Excellent
MAC Address E0:BB:9E:01:XX:YY
on 29-08-2024 02:33 PM
That was a good start but, then, when I tried to change the Sagemcom network name, everything went pear shaped. I logged into router and located change network name. I entered my old ssid, but then the screen went unresponsive. After rebooting Android, I was presented with my old network name at the top of the list, with the given network name conspicuous by its absence. I tried to log in to the old name but it won't accept my old password. As I hadn't had a chance to reset the password, I've had to go back to using my old router, pending advice on what I should do now.
on 29-08-2024 02:09 PM
Hi durdle,
Thanks for the update
Chris
Chris, Community Team
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29-08-2024 01:46 PM - edited 29-08-2024 01:47 PM
My Sagemcom router was delivered an hour or so back and I have connected to it with no problems from my Android phone and tablet. Responses seem good but now I need to change the router's ssid and password to see what other devices might not be working (Ring doorbell and chimes etc, Hive hub and printer etc).
on 28-08-2024 06:42 AM
Morning,
Thanks for confirming.
Michelle
27-08-2024 07:02 PM - edited 27-08-2024 07:10 PM
Sorry, ignore that last. I've managed to sort myself out to the point where I can see my old posts and post as durdle again.
27-08-2024 06:41 PM - edited 27-08-2024 06:46 PM
Had a rather disastrous day; I was trying to set up passwordless logging in, but only managed to lock myself out of my TalkTalk account, email app and community forums. I've managed to recover the first two, and I can log in to the community forums again by means of a secure access code sent to my phone, but somewhere along the way I've lost the connection to my username, durdle. Is anyone in the support team able to reconnect me, please? I need to sort this before I start playing with my Sagemcom after it arrives.
johno
on 27-08-2024 10:19 AM
OK thanks 🙂
Chris, Community Team
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on 27-08-2024 10:18 AM
Thanks. I'll post an update here once I've had it working for a while.
on 27-08-2024 10:11 AM
Thanks. I've ordered the router, it should be with you within a couple of working days
Chris
Chris, Community Team
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on 27-08-2024 09:58 AM
Done, but can you check, please?
on 27-08-2024 08:42 AM
Hi durdle
You will need to return the Huawei but not immediately, you and keep hold of it for a few weeks.
Yes, changing the SSID and password to those of the old router should mean that you won't need to reconfigure each device to connect to the new router
Could you add your name to your community profile and we'll send a replacement router
Chris
Chris, Community Team
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26-08-2024 11:21 AM - edited 26-08-2024 12:42 PM
Given the problems I've outlined above and assuming you agree with what Keith has said about them here, then yes, please. How long will I be able to hang on to the Huawei? Also, should I be able to change the Sagmcom ssid and password to match how my various wi-fi devices connect to the Huawei? Just bear in mind that I'm almost certainly one of your more elderly customers and will take a while to digest what I need to do to check out the Sagemcom 🫤
on 26-08-2024 11:08 AM
Hi
Would you like us to order a Sagemcom Hub for you ?
Thanks
Karl.
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on 26-08-2024 11:03 AM
I'm about 50 to 70 yards from the cabinet. I've been a Lineone/Tiscali/TalkTalk broadband customer since not long after I moved to Lincolnshire in 2005, and I don't recall anyone else touching the cabling.
on 26-08-2024 11:01 AM
Hi durdle
If you are experiencing issues with the Huawei WIFI hub then we can send you a Sagemcom WIFI hub.
Would you like us to arrange this?
on 26-08-2024 10:53 AM
Hi Debbie
I do, but whether I'll get any rather depends on whether you agree with Keith that my Huawei router 'must' be changed out, and what Talktalk are able to offer.
on 26-08-2024 08:16 AM
Hi durdle
I can see that our Community Star Keith has been kindly offering support and advice.
Do you still need help with this?
on 25-08-2024 10:02 PM
This will depend on how far you live from your fibre cabinet & the quality of the cables to your house. If you have a guaranteed minimum speed of 36M, then that will be about the best you can ever expect, unless you upgrade to full fibre.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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on 25-08-2024 08:23 PM
No, I just seemed to see quite a few reviewers suggesting their Sagecom routers had failed under a year old. I'll wait till I get one and then see what happens. Assuming it will help my issues above, the only other point I would make about life with my Huawei router is that my broadband speeds are a little disappointing. When I say I have Fibre 65, I mean I had a contract that expired last year, but my account details still acknowledge the service and I'm paying the normal monthly rates. The Fibre 65 spec offers a 67Mb average download, but I don't remember ever seeing a TalkTalk speed test result over 42, which isn't much above the guaranteed minimum speed of just over 36. Presumably nothing will change here with a Sagemcom.
on 25-08-2024 01:25 PM
There were some problems with older firmware, but most of those have been fixed. Are you referring to a specific problem? I use one all the time and apart from the Amazon eero, which is only available on certain full fibre packages, the Sagemcom is the router that TalkTalk supplies.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?