on 05-02-2019 01:05 PM
I have to reboot my router usually at least one or twice a day! Speeds drop from about 20mb dl to about 3 or 4mb, and a reboot sorts the problem (until the next time!).
Also lately during the day my internet just dies with the red light coming on the router, then working again after a while! I work from home some days and this is extremely frustrating!
Not sure where the problem lies, or if it can be resolved, it's gone on for so long now I've just lived with it... but thinking lately, why should!
on 03-01-2020 09:42 AM
on 22-10-2019 12:29 PM
on 15-03-2019 11:26 AM
I've just received an update from our Network Team to advise that they have sent you a different make and model of router for you to try. Could you let us know how the speed compares once you receive this router.
on 15-03-2019 10:52 AM
I've passed this over to our Network Team for investigation. If you don't hear back by the end of today then please can you bump your thread and we can check for an update for you on Monday.
on 15-03-2019 08:15 AM
Ok thanks for confirming this. I've re-run the line tests which are still clear. When the speed drops and you have to reboot the router does this affect both wired and wireless speed? As soon as we've confirmed this then we can pass this over to our Network Team and ask them to take a look.
on 14-03-2019 01:07 PM
I feel we are going round and round in circles here!
The router has had to be rebooted on many occasions, as it's the only way to improve the speed (sometimes drops so low I have no alternative). I appreciate it should be left on for line management etc, but the only way to get in to the router (via web interface) is to reboot it. The router has been changed so it's not that!
It's the slow speeds is my main concern, I was getting the promised 20mbps a while back, but not any more!
on 14-03-2019 11:46 AM
on 05-03-2019 06:09 AM
on 04-03-2019 05:18 PM
Hi, an update on this - I received and fitted the router, not a massive difference! I am getting pings of about 28 on a speed test (I was getting about 12 ish), download speed is about 15mbps (was 20 a month back), and upload is about 3mbps (used to be over 4)!
on 05-02-2019 02:36 PM
on 05-02-2019 02:09 PM
on 05-02-2019 01:42 PM
Hi, thanks for the reply. The router is a HG633 with v2.00t firmware.
The phone sounds OK, no issues that I can hear. The phone socket is a new one with a dedicated filter socket fitted last time Openreach came out (a few months ago now). There is only one socket, at the window as it enters the house, no other phones or connections attached.
on 05-02-2019 01:27 PM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault, however I can see re-connections on the line.
Just to confirm, is the voice service ok with noise on the line? Which router are you currently using? Does your master socket have a test socket?