FIbre Support

Get expert support with your Fibre connection.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

I've just signed up but don't need the router

First Timer
Message 3 of 3

Hi. I've just signed up to TalkTalk, my connection is due on 2nd Feb. The router is being delivered but I don't need this as I use my own. Given it's a waste of resource and material, how do I get them to cancel it? Thanks


Message 1 of 3
Good point! Thanks

Community Star
Message 2 of 3

Hi @duckyfuzz14,


Trying to cancel it might be a bit of a hassle, if you want to have a trouble free setup and go-live it might be best to just let them send it. If you really did want to return it then you could post back here once you are all set up and the staff here could send you a returns bag to send it back.


However you might want to consider keeping it as a spare, as it can always be handy to have a spare just in case your active router ever fails, as it might allow you to get back online much more quickly.