Intermittent Caller ID failure since switching to Full Fibre with digital voice

[mk123]

Hi

Since switching to Full Fibre with digital voice a few weeks ago my caller ID, which previously worked perfectly, now sometimes fails - sometimes when I receive a call it doesn't show any number. E.g. I have a regular caller who is calling from a traditional landline - sometimes it shows his name, sometimes does not. I am using a Hub 2, and the internet has been working well with no dropouts.

Thanks

[Debbie-TalkTalk]

Hi mk123

If the fault occurs on most incoming calls then please let us know.

Debbie

[mk123]

Hi. I only receive calls a few times a week, but the problem has occurred one time (on Saturday, as described in my latest post) since I restarted on my router on 3rd May.

[Debbie-TalkTalk]

Hi mk123

Sorry for the delay. Has this been working ok since your last post or has the fault reoccurred?

[mk123]

The problem re-occurred today. The caller then called back again from the same handset an hour later, with no changes from either end, and the ID then worked.

[Karl-TalkTalk]

No Problem 🙂

We are here when you need us.

Karl 

[mk123]

thanks, have done and will report back if the problem continues to occur

[Debbie-TalkTalk]

Hi mk123

Ok, please can you try powering down the router for a full 30 minutes as this will start a new session.

Thanks

[mk123]

Yes, directly

[mk123]

Seems very similar to Hub (1) so far

[Debbie-TalkTalk]

Hi mk123

I'm sorry to hear this.

Is the phone connected to the green port on the back of the router?

[Sparta]

Hi 

Unfortunately I can't help you with your phone problem as I am experiencing issues with my VOIP since moving over to Full Fibre this week but just out of interest how is your Hub 2 WiFi performing?

Thanks