on 23-01-2019 01:01 PM
Ok thanks for the additional information. Is it always exactly at midnight? Do you have any devices set on a timer to come on/off at this time? Do you experience any issues with the voice service at the same time such as no dial tone?
on 23-01-2019 12:46 PM
on 22-01-2019 07:22 AM
I'm sorry to hear this and I'll take a look now. I've run a test on the line which hasn't detected a fault and the connection looks stable. Do any of the lights change on the router when the connection stops working?
on 21-01-2019 11:51 PM
Have you got any device that you can connect to the router using the supplied Ethernet cable? Just to rule out an interference issue with the Wi-Fi connection to the router.
When the time comes that the Internet connection disappears what is the status of the router leds?
And what does the sync speed of the router report?
on 21-01-2019 10:33 PM
Try carrying out a Service Status Health Check.
Please ensure your Community Profile Personal Information (Click here) includes your name, address, current TalkTalk landline 'phone number and an alternate number (mobile recommended). Add, then scroll down and save changes. The TalkTalk Community Team OCE will then be able to link to your TalkTalk service account.