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FIbre Support

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Internet dropping out for a couple of hours at a time

Wifiproblems
Participant
Private Message TalkTalk
Message 2 of 2

My internet keeps dropping out repeatedly for a couple of hrs at a time. Absolutely fine at other times.

Nothing else plugged in, and completely out of the blue. Router rebooted, obv.

I've logged it repeatedly after line testing, and am told it's being investigated - but then nothing is instigated. Once I received notification from TT that open reach was being involved - the latter also confirmed this via text: but, again, nothing....

Can someone sort this out please: it's hampering work and downtime....

 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi @Wifiproblems 

 

I'm sorry to hear this.

 

The line test has detected a fault towards the property.

 

Is the router currently connected at the test socket? Have you tested with a different router?

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