Internet dropping out for a couple of hours at a time

[Wifiproblems]

My internet keeps dropping out repeatedly for a couple of hrs at a time. Absolutely fine at other times.

Nothing else plugged in, and completely out of the blue. Router rebooted, obv.

I've logged it repeatedly after line testing, and am told it's being investigated - but then nothing is instigated. Once I received notification from TT that open reach was being involved - the latter also confirmed this via text: but, again, nothing....

Can someone sort this out please: it's hampering work and downtime....

[Michelle-TalkTalk]

Hello,

Thanks for the update and let us know if anything does change.

Thanks

Michelle 🙂

[Wifiproblems]

HI

Thank you - i haven't yet changed the plug in as I haven't had any disruption for a while.  I plan to do this when it next drops out

[Michelle-TalkTalk]

Good morning,

How are you getting on? Has there been any improvement since the router has been connected at the test socket?

Thanks

Michelle

[Gliwmaeden2]

Check out this guide, @Wifiproblems:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

If your mastersocket has a test socket, you need to carefully remove the faceplate and insert the usual connecting lead in there.

It's to avoid any possible interference when running tests by excluding the faceplate.

[Chris-TalkTalk]

Yes, could you connect the router to your test socket and monitor to see if there's any improvement - Your guide to main phone sockets - TalkTalk Help & Support

Thanks
Chris

[Wifiproblems]

Hi - apologies, I'm not sure what you mean?  The router (I don't have a new one in case you think I do) is plugged in as normal - nothing has changed.  Do you want me to change the plugs/ sockets around?

[Chris-TalkTalk]

Hi Wifiproblems,

Is your router currently connected to your test socket?

Chris

[Wifiproblems]

Hi

No new router yet.

It was dropping out for a couple of hours about a week ago again - so whatever is interrupting is still ongoing: so, no, the issue has not yet been sorted out.

[Michelle-TalkTalk]

Good morning,

How are you getting on? Is your connection now working ok for you?

Thanks

Michelle

[Debbie-TalkTalk]

Hi @Wifiproblems 

Have you received the replacement router?

[Karl-TalkTalk]

Hi

Tests on your connection are passing and clear.  That's not to say there may not be an intermittent issue, just that at this moment, things look clear.

I've a router on the way to you so that hardware can be ruled out, then we can take it from there.

Thanks  

Karl. 

[Wifiproblems]

Hi. Yes it is still going on.  It's a bit odd as it drops out repeatedly for an hour or two - them, out of the blue, reverts to 'normally' working.  I'm all plugged in/ restarted a few times - but don't have another router to try (although I don't think it is that, as most of the time it is fine)

[Debbie-TalkTalk]

Hi @Wifiproblems 

Do you still need help with this?

[Debbie-TalkTalk]

Hi @Wifiproblems 

I'm sorry to hear this.

The line test has detected a fault towards the property.

Is the router currently connected at the test socket? Have you tested with a different router?