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on 10-09-2024 09:07 PM
Laptop was working fine, then recently it only locked into the 2.4Ghz network band. Rather than using 5Ghz.
Have tried everything mentioned in a previous post such as changing network preferences etc.
What was the fix for this?
on 18-09-2024 10:42 AM
Hello,
Just a quick update to advise that the Devices Manager is still looking into this with eero. I'll let you know as soon as they come back to me.
Thanks
Michelle
on 17-09-2024 10:41 AM
Morning,
Thanks for retesting. I've raised this back to our Devices Manager and will update you shortly.
Michelle
17-09-2024 10:06 AM - edited 17-09-2024 10:10 AM
I was checking it yesterday, and the channel numbers had been lowered to double digits only.
Today, I'm checking again, but the 5Ghz channel is back up to high numbers, and the laptop is only connecting to 2.4Ghz.
My phone now is also only connecting to the 2.4Ghz channel.
Channel 155 and Control Channel 149.
Is there a better router that TalkTalk can provide?
on 17-09-2024 07:34 AM
Morning,
How are you getting on?
Thanks
Michelle 🙂
on 16-09-2024 12:06 PM
Hi @Sunflower5
Our Devices Manager has just let me know that a change has been made. Would you mind retesting please?
Thanks
Michelle
on 16-09-2024 07:28 AM
Morning,
I'll chase for an update now.
Thanks
Michelle
on 15-09-2024 10:52 PM
on 13-09-2024 06:59 AM
Hi Sunflower5,
As ferguson has said, it's the device connected to the eero being referred to, not the eero itself. We'll let you know when we have any more information
Chris
Chris, Community Team
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on 12-09-2024 05:47 PM
I don't understand why you are giving Eero a pass. It seems they are like a bull in a china shop, assigning channel 155 without thought, rather than a lower channel, and also not simply allowing the user to set a different channel. Besides not everyone can dispose of their older equipment, to adjust to Eero.
Bill
on 12-09-2024 04:48 PM
It's not the eero as such, it is devices that you currently have which obviously cannot connect in the higher range of the 5GHz band.
on 12-09-2024 04:37 PM
What counts as an older device? Think I only received my Eero 6 in March/April 2024 of this year.
on 12-09-2024 03:39 PM
Hi
This has been flagged to eero directly and they are working to resolve this in a future update. This only affects some older devices.
Thanks
Karl.
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on 12-09-2024 03:34 PM
Been reading around the forum a little on this topic and seems like this has been happening to others for around a year or more.
Is this something the Eero 6 Pro can resolve?
What is talk talk doing about this as it appears to be a recurrent issue with a lot of customers?
on 12-09-2024 03:16 PM
Hi
If the laptop has an ethernet port, you can connect via ethernet.
The fix itself is applied by Eero directly so our devices teams have logged the case to them. we are unable to expedite this, but will confirm as soon as they come back to us.
Thanks
Karl.
Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
on 12-09-2024 03:09 PM
Please let me know if this could be expedited in any way. Require to use the laptop for work purposes and are currently unable to.
It was previously working all this time, which makes it very odd that it has started with this issue now.
Are you able to send through replacement equipment before this weekend?
Will there be any compensation for this issue?
on 12-09-2024 07:19 AM
Morning,
As Keith has advised, unfortunately not, but I will keep you updated as soon as the team come back to me. It can take a few days for the fix to be applied as we have to raise this over to eero.
Thanks
Michelle
on 11-09-2024 03:53 PM
Sorry, there isn't. Your only contact with the Devices team is via the TalkTalk staff on this forum, such as @Michelle-TalkTalk.
Keith
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on 11-09-2024 03:50 PM
Do you have a contact for the devices team that I would be able to speak with?
on 11-09-2024 09:29 AM
Hello again,
Thank you. I've raised this over to our Devices Team now and have asked them to apply the fix. I will post back to confirm as soon as this has been completed.
Thanks
Michelle
on 11-09-2024 09:15 AM
I've updated the requested info now.
Thanks for looking into this.