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FIbre Support

Get expert support with your Fibre connection.

Line still faulty?

iustitia
Popular Poster
Private Message TalkTalk

on ‎13-01-2025 08:34 PM

Message 26 of 26

Was having very slow speeds, ran the line test and it detected a fault on the line. The engineer came and supposedly fixed it but it's still exactly the same.

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25 REPLIES 25

iustitia
Popular Poster
Private Message TalkTalk
In response to iustitia

on ‎19-01-2025 11:30 AM

Message 21 of 26

My speed is actually getting slower. Is it possible to get another

line test?

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iustitia
Popular Poster
Private Message TalkTalk
In response to Debbie-TalkTalk

on ‎17-01-2025 07:00 PM

Message 22 of 26

Yes for the full 30 min and i'm using a wired connection to my desktop.

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to iustitia

on ‎17-01-2025 02:21 PM

Message 23 of 26

Hi @iustitia 

 

Just to confirm, was the router switched off for a full 30 minutes?

 

Are you able to run a wired speed test?

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iustitia
Popular Poster
Private Message TalkTalk
In response to Karl-TalkTalk

on ‎17-01-2025 02:19 PM

Message 24 of 26

Tried this. My speed is still less than half.

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎14-01-2025 06:49 AM

Message 25 of 26

Hi

 

Your line profile was set at 80mb yesterday, and the router is in sync now at 61mb.

 

Can you power off the router for 30 minutes to allow a new session to start, and then retest and see if your speeds improve.

 

Thanks  

Karl. 

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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