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Lost internet all of a sudden, modem/router flashing white and ambet

kkoci
First Timer
Message 3 of 3

Hi

 

I live in Rugby, Wareickshire

 

It's not the first time, but, sometimes by rebooting or siwtch off and on the router it gets sorted

 

This time I have tried several times, first orange, then flashibg orange, then flashing white and amber/orange, and stays there

 

No connection whatsoever 

 

I do have landline, which is talktalk as well, I mention this because once I was left with no internet and it was because of a landline issue in the street

 

Anyway that isn't the case now

 

As I said restarted switched off and on

 

Nothing

 

Any ideas please? It's urgent, O work remotely

 

Thanks

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi kkoci

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 2 of 3

You could try leaving it off for a full 30 minutes, @kkoci. Not a quick off and on.

 

Or factory reset:

 

https://community.talktalk.co.uk/t5/Articles/Restore-your-router-to-factory-settings/ta-p/2205355

 

Or phone 03451 720088, after 9am. Not open Sunday. Available till 6pm Saturday. Till 7pm Monday to Friday. 

 

Chat may also be helpful, any day after 9am:

 

https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529

 

Staff will be back on Monday. 

 

Post back if you still need help then. 

Gliwmaeden2, a fellow customer.