Moving home

[Clement2]

Hello there 

     I am moving from my current address this 2nd April and I would like to be a talk talk #fiber brodband customer what should I do

                    Thank you 

[Gliwmaeden2]

The phone support closes 7pm on weekdays and they simply don't go beyond that time, @David219 

Chat closes at 9pm.

So please try again tomorrow.  Both are live after 9am.

Earlier closing times at weekends, so check opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

If you still need help, please start your own thread. That means returning to the message board and clicking on start a topic. 

Also complete your community forum profile details, going via your avatar; settings; Personal Information. SAVE CHANGES. 

Staff will respond during the week on your new thread.

[David219]

I have tried the number given above , I spoke to a woman who told me she was gonna put me through to home move team only to be cut off.....so then I tried the message service the first person I chatted with asked were I was moving too aftet I gave him my address that conversation cut off, I am now on my 2nd chat and it's taking forever ..am moving in a few weeks ....

[Arne-TalkTalk]

Hi Clement2

You will need to call us ASAP, homemove transfers can take minimum of 2 weeks to go live, given the timescales there will be a loss of service. 

Request to speak to the homemove team on 03451720088 

Regards.

[ferguson]

@Clement2 

Just one additional question: are you currently a TalkTalk broadband customer?

[Gliwmaeden2]

Phone first thing Saturday (not open Sunday) and ask for Home Move team.

Simply filling in their online form doesn't appear to be working properly just now.

03451 720088 should be open  between 9am and 6pm tomorrow, @Clement2.

Normally they expect 2 weeks' minimum notice. 

You need to check that Talktalk can actually provide the service you want at the new address. If they can't you need to give them 30 days' notice of leaving and pay any early termination fees due. That's with the Loyalty  /Retentions team.

Otherwise go ahead with Home Move: £60 to move, but if you take out a new contract that is waived. 

You need to make sure that nobody can use your old line after you move out, while still in the notice period. I think they can put a block in the line so that nobody clocks up a phone bill for you.