New TalkTalk Booster not working

[MakeItWorkPlease]

I have fibre 65 internet and it works fine. 

Received the new Sagemcom F@st 266 UK V2 booster from talktalk the other day. The setup works fine and it goes through the lights, etc.. and it "works". i.e. solid blue light after the WPS procedure. But after a minute or two the light changes to flashing orange and it no longer works. 

Have restarted the router and booster numerous times and the same always happens. 

Setup is done very close to the router. The router is also compatible. Its a Sagemcom Fast 5464. 

Is something wrong with my booster?

Thanks.

[Chris-TalkTalk]

OK thanks. Could you take a look at the following help article - Setting up and positioning your Wi-Fi Booster - TalkTalk Help & Support

If you could just make sure that you are following the instructions correctly. If then you still have the same issue please let us know

Chris

[MakeItWorkPlease]

yes, all tests were done connected to a socket directly. different sockets were used too. 

[Chris-TalkTalk]

OK thanks, is the booster connected directly to a wall socket and not connected to an electrical extension lead?

Chris

[MakeItWorkPlease]

yes, having them side by side and establishing a connection (solid blue light) just leaving it alone for 2 minutes and the light will change to flashing orange. The booster then has to be reset as it just stays flashing orange forever otherwise. 

[Chris-TalkTalk]

Thanks. So does the booster still lose connectivity even when it's connected to an electrical socket near the router?

Chris

[MakeItWorkPlease]

Hi, all done. thanks for looking into this. 

[Chris-TalkTalk]

Hi MakeItWorkPlease,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris