No internet connection on any appliance

[Sjsainsbury591]

Morning, I’ve tried speaking with Talktalk twice about my issue.  They reckon there was an issue with my line but I know it’s an issue with the fibre hub.  I’ve lost all connection, my iPad will not even pick up the hub.  It just continuously flashes amber.  Luckily I’ve managed to find an old router and I do have internet through that although security is weak.  

An engineer has been sent to “fix the issue” but still the fibre hub does not work.  Same flashing amber light.  
How can you get a replacement hub from Talktalk because I’ve asked twice now for a new one.

Apologies, just very frustrated because my work relies on having a properly working network.

[Debbie-TalkTalk]

Hi @Sjsainsbury591 

That's great, thank you for letting me know 🙂

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[Sjsainsbury591]

Yes, it was delivered today and everything is working just fine now.  Thanks for sending that through to me. 

[Debbie-TalkTalk]

Morning @Sjsainsbury591 

Have you received the router?

[Debbie-TalkTalk]

Hi @Sjsainsbury591 

No problem 🙂

I will check in again with you on Monday to see if the router has arrived.

Thanks

Debbie

[Sjsainsbury591]

Thank you so much I really appreciate that. 

[Debbie-TalkTalk]

Hi @Sjsainsbury591 

Thanks for updating your Community Profile.

I've ordered the replacement router, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with this router.

Thanks

Debbie

[Sjsainsbury591]

Thank you Michelle.  This has been updated.

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• TalkTalk Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle