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No internet connection

Busker jack
Popular Poster
Message 3 of 3

For the previous several hours I have had no Internet connection, only a flashing red light, can anybody help please.

Busker jack
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Busker jack

 

I'm really sorry to hear this.

 

The line test has not detected any faults and your line is showing in sync and connected. Is this working ok now?

 

Thanks

 

Debbie

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Skynet_TX
Community Star
Message 2 of 3

Hi @Busker jack,

 

If you are still having issues it would be worth going to the Service Centre to run a connection test on your line, this will indicate if there is currently a fault affecting your service. You can also access this from the ‘My Account’ site.

 

Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).

 

If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.

 

The TalkTalk staff on this community will be able to help, they will hopefully be able to respond to this post tomorrow.