Not able to connect phone via the supplied DVA

[DaveEG]

I had Fibre 150 installed on Tuesday and the internet connection and speeds are fine.  I have not been able to use my phone via the DVA as the phone light on the DVA remains off no matter what I have tried.  I have powered down the network for over 30 minutes, still no phone light.  I have connected the DVA directly to the ONT and when the the internet light on the DVA illuminated I carried out a factory reset of the DVA, still no phone light.  Is there anything further I can do to resolve this to use the phone VIOP provision?

[DaveEG]

Hi, I have reset the DVA for 20 seconds as requested, the telephone light on the DVA remains unlit. Two blue lights only, power and internet.

[Karl-TalkTalk]

Hi

I've made a change here, can you reset the DVA, hold down the reset button for 20 seconds to allow it to get an IP, then retest and see if anything changes.

Karl.

[DaveEG]

Hi Karl,

As requested, I have added Phone number and Email to my community profile. 

[Karl-TalkTalk]

Hi DaveEG

Can you add the phone number or account number or FTTP number to your 'Community Profile' please.

Thanks  

Karl. 

[KeithFrench]

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[DaveEG]

Hello Keith,  It is still the same today, the telephone light on the DVA remains unlit.

[DaveEG]

Thank you Keith, I will post tomorrow if the issue is not resolved.

[KeithFrench]

I asked someone else to do the same as you have done the other day. Whilst it did not work at first, it suddenly started working a day or so later.

If it is still the same tomorrow, post back on here & I will ask the TalkTalk support staff on here to look at your case when they return after the bank holiday.