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Paying for 65 getting 45mbps

Gerasimosbou
First Timer
Message 3 of 3

I switched last month from now tv broadband  to talk talk . The first 5 days of service  the speed was 65mbps + cause I was monitoring it day per day . After day 5 the speed dropped to 48mbps and remained there . 
very disappointing cause the main  reason I switched was to get a faster internet and not slower . 

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2 REPLIES 2

Michelle-TalkTalk
Support Team
Message 1 of 3

Hi Gerasimosbou,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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Gliwmaeden2
Community Star
Message 2 of 3

You need to complete your community forum profile details for TT staff to identify your account, @Gerasimosbou.

 

Please go via your avatar/name; settings; Profile Wizard. 

 

You need to check what your minimum guaranteed speed for your line is supposed to be. 

 

Go through Service Status (see forum menu) and check what is displayed in service centre. In Speed to your Router, click through to view the average speeds from the past few days.

 

A line like this -------- indicates the minimum guaranteed speed relative to your measured speed.

 

Staff will reply during the week, Monday to Friday. 

 

Please look out for their response. 

Gliwmaeden2, a fellow customer.