Persistent Fibre 65 Sync Speed Drops

[jettalk]

Since early February I have been having sync speed drops on my service. Since installation I have had no trouble, sync speed always 70+/19+ Mbps until recently.

Your fault check reported a problem (REP 12557971). This problem continued until late February, after several router reboots which always restored the download speed to the usual 70+Mbps, the upload speed always maintained 19+ Mbps.

Things settled down until 25/3/23 when the problem reoccurred (REP 12689431). Speeds as low as 37.8 Mbps . Another test today (REP 12704472)  reported further problems despite your test page indicating the problem had been cured. Speed this morning was 37.8 Mbps , a reboot showed 78.2 Mbps.

Please escalate this problem. Is it an TT or OR problem or a router problem ?

[Karl-TalkTalk]

Hi

Any Issues ? Do you need our assistance with this ?

Thanks  

Karl. 

[Michelle-TalkTalk]

Hello,

No problem, please let us know how you get on.

Thanks

[jettalk]

OK will do. Unfortunately we are going away for few days so it may some time before I can get back to you.

Thanks for your help so far.

[Chris-TalkTalk]

OK thanks. Could you try connecting the router to the test socket and monitor to see if the speed continue to drop. If it does then we can arrange an engineer visit to investigate

Chris

[jettalk]

I have just tried dialling 1428 (call rejection service). Line is clear of any noise.

[jettalk]

We never use the phone for outgoing calls and receive very few incoming calls, so I can't comment on noise on the line.

[Chris-TalkTalk]

Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[jettalk]

Sorry, replied to wrong message. We have only one socket. Telephone is the only other device.

[jettalk]

We have only one socket. Telephone is the only other device.

[Chris-TalkTalk]

OK thanks, how many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router?

Chris

[jettalk]

Hello Chris,

It is NOT connected to the test socket.

[Chris-TalkTalk]

Hi jettalk,

This type of issue is usually caused by increased noise/interference on the line causing the router to lose sync and resync at a lower speed - is your router currently connected to your test socket? - Your guide to main phone sockets - TalkTalk Help & Support

Chris