The line test result has identified an issue that may be caused by equipment and wiring in your home.
These issues are most often caused by problems with internal wiring. Common causes are:
- incorrect filter setup
- old, worn or damaged wiring
- use of an extension cable between the master socket and the router
- connecting to a telephone socket other than the master socket - which is the socket where the telephone line enters your property
I'll need to perform the test again with your equipment disconnected to check the most likely cause.
I'll guide you through the steps needed. Once I've retested with the equipment disconnected I'll be able to tell you if an engineer is required or whether there are issues I can investigate with you through further checks.
