Regular drop outs (since SG4K100208 Firmware upgrade)

[ross1999]

Since the middle of the month my connection has been experiencing drop outs everyday.  I thought I'd have a look at the logs but unfortunately they were empty.  I just had an look at the forums and noticed there was an update to the firmware recently that has caused this but also wonder if it had other impacts on the reliability of the router. 

Unfortunately, without the logs I can't do much troubleshooting.
Has anyone else experienced similar issues?

Thanks

[siphosethu-TT]

Perfect, hopefully everything goes well tomorrow. Thanks, AlwaysLookingForHelp

[AlwaysLookingForHelp]

Thanks - may do so if the engineer visit tomorrow doesn't yield a fix!

[siphosethu-TT]

Hi there AlwaysLookingForHelp, please start a new thread so we're able to assist you. Thanks

[siphosethu-TT]

Hi there ross1999, please confirm if you are still having the same issue with your internet connection. Thanks

[AlwaysLookingForHelp]

Yes, I have an issue and have this firmware version.  Daily dropouts, several times per day.  Third openreach engineer visit tomorrow but based on your issue I suspect it's not the line.

[Debbie-TalkTalk]

Hi @ross1999 

How are you getting on following the engineer visit?

[ross1999]

Hi.  

I work from home so flexible with visit time.  AM would be preferred but doesn't really matter and yes I can confirm I have read the engineer charges.

Thanks

[Debbie-TalkTalk]

Hi Ross

Please can you provide your availability for this visit AM and PM?

Can you also confirm potential Engineer charges

[ross1999]

Yes please.  

Thank you 

[Debbie-TalkTalk]

Hi Ross @ross1999 

Thank you. I've completed another line test and the same fault has been detected.

The next step will be an Openreach engineer visit to the property. Would you like me to arrange this visit?

[ross1999]

Thank you.  The router is connected directly to the test socket now. 

Thanks

Ross

[Debbie-TalkTalk]

Hi @ross1999 

Thanks for your reply.

I've completed a line test and this is detecting a potential fault towards the property.

Could you connect the router directly at the test socket so I can run another line test in this set up?

[ross1999]

Thanks for the response and apologies for not providing the full details. 

It is the connection between the router and internet connection that is dropping affecting all devices.  

Thanks

[Debbie-TalkTalk]

Hi @ross1999 

I'm really sorry to hear this.

The router log issue is under investigation with our Devices Team and Sagemcom.

In regards to the dropping connection, is this only affecting wireless or are wired devices also dropping?

[Billx]

Hi @ross1999 

It seems all SG4K100208's suffer the same fate. Other things seem not to be affected.

EDIT: re logging only

Bill