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FIbre Support

Get expert support with your Fibre connection.

Replacing a faulty Fast Fibre router

PeterH500
First Timer
Private Message TalkTalk

Monday

Message 3 of 3

My Fast Fibre router has stopper working - no internet, no broadband, no wireless, no DHCP and no access to the router interface either. 

I managed to locate an old Talktalk ADSL router and that is now working okay -slower but working.

 

How do I order a replacement router?

P.J.Hutchison
Labels:
0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

yesterday

Message 1 of 3

HI @PeterH500 .

 

Apologies for this.

 

I've ordered you a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how you get on.

 

Thanks

 

Debbie

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0 Likes

KeithFrench
Community Star
Private Message TalkTalk

Tuesday

Message 2 of 3

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.


Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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