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Reprofile line - not getting speeds guaranteed

sunnypurba
Chat Champion
Message 116 of 116
Hi,

 

Can you please reprofile my line.

===============================

 

Your broadband connection could be improved

Our health check on your service shows that your speed to your router could be improved.

 

The health check we carried out on your broadband line shows that recently you have not been receiving the estimated download speed we guaranteed when you signed up to TalkTalk.

Estimated speed: 32 Mb - 40 Mb

Recent speed: 29 Mb

Please use our guide for tips on how to improve your broadband speed. If you can't resolve the issue please speak to our team.

 

====================================

 

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation
Line 1
UP
20h47m24s
UP
VDSL2 (G_993_2_ANNEX_ B)
DMT
ATM (G_992_3_ANNEX_ K_ATM)
  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]
Line 1
DownstreamUpstream
299986707
357106707
6.506.10
25.200.00
10.804.10

 

115 REPLIES 115

Message 101 of 116

Hi sunnypurba

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

0 Likes

Message 102 of 116

that would be amazing 🙂

Message 103 of 116

Hi sunnypurba

 

I can send a replacement router for testing, would you like me to arrange this?

 

Thanks

 

Debbie

0 Likes

Message 104 of 116

AFTER RESET

 

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation
Line 1
UP
00h00m27s
UP
VDSL2 (G_993_2_ANNEX_ B)
DMT
ATM (G_992_3_ANNEX_ K_ATM)
  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]
Line 1
DownstreamUpstream
298337019
342157019
6.306.20
25.200.00
10.604.30
0 Likes

Message 105 of 116

BEFORE RESET

 StatusConnection TimeLink StatusStandardLine EncodingLink Encapsulation

Line 1
UP
22h42m10s
UP
VDSL2 (G_993_2_ANNEX_ B)
DMT
ATM (G_992_3_ANNEX_ K_ATM)

  Actual Rate [Kbps]Maximum Rate [Kbps]Noise Margin [dB]Attenuation [dB]Power [dBm]

Line 1
DownstreamUpstream
174129618
199919618
8.606.00
25.400.00
8.104.00
0 Likes

Message 106 of 116

NO.

 

I have a BT router, which cannot be used as they lock it down.

0 Likes

Message 107 of 116

Hi sunnypurba

 

Do you have an alternative router that you can test with?

 

Thanks

 

Debbie

0 Likes

Message 108 of 116

Hi.

 

Current speed

Download
17.4 Mbps
Upload
9.6 Mbps

Connection up-time

Connected since 10h48m55s

 

was at 30mbps download 10 hours ago.

 

like seriously?

 

its been stuck on 17mbps for 6 hours

0 Likes

Message 109 of 116

Hi sunnypurba,

 

I'm sorry for the delay. Do you have an alternative router that you can test with to rule this out?

 

Thanks

 

0 Likes

Message 110 of 116
Done.

I noticed improvements now however.

my router keeps dropping speeds to around 17mb - 22mb, and it sticks.

I have to keep switching my router off 20m every day to get it back up to 32mb.

can you advise
0 Likes

Chris-TalkTalk
Support Team
Message 111 of 116

Hi sunnypurba,

 

It appears that DLM has been reset. Can you switch your router off for 30 minutes then switch back on and retest 


Thanks

Chris

 

 

Message 112 of 116

Any news on this? I've not heard back?

0 Likes

Message 113 of 116

Hi

 

Will post back as soon as we get an email reply from our network colleagues.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

Message 114 of 116

Thanks. Can you notify me when this has been done please.

Karl-TalkTalk
Support Team
Message 115 of 116

Hi

 

I've passed this to networks asking if they can request Openreach to reset the profile.

 

Thanks

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE