Restricted mode turned on by your network administrator...

[WaRRioR1976]

Restricted mode turned on by your network administrator to help hide potentially mature videos...This is the message I'm getting on YouTube which means I can't view some videos via my smart TV or smartphone when connected to TalkTalk Wi-Fi. This is causing problems because some videos are unavailable for me to watch. I'm not talking about "adult" videos, just clean music videos that don't contain nudity or bad language.

I've switched off Kidsafe on my TalkTalk account but that hasn't solved the problem. Why is restricted mode switched on? I didn't ask for it to be switched on and I'm not a child, I'm 49. 

Please can someone tell me how to fix this. Thank you.

[Karl-TalkTalk]

Hi,

an incident has been raised to our online ops teams for investigation.

Karl

[ShabsJaleel]

HI Karl

cant see your last post on this topic, the last post i can see is from user bunnyhoppity

[Karl-TalkTalk]

Hi,

see my last post from this morning.

Karl

[ShabsJaleel]

has there been any update on this. on all devices connecte to talktalk router via wifi , youtube is on restricted mode. but the TV which is connected via ethernet to the router, youtube displays comments and is not resitricted. its kinda strange that via ethernet it works and not via wifi. 

[Bunnyhoppity]

Same issue here. 3 separate YouTube users in the house cannot view comments or safe videos via Talk talk WiFi, but can if we switch to different mobile data providers. This is clearly an issue caused by Talk talk. If this is not resolved in a timely fashion, I will be looking at switching as soon as I am out of contact.

[RehanQ]

This has been going on for the last three days now.  It is not only effecting youtube videos but also live streams on youtube.  I am going to a different provider after having been with TalkTalk for over ten years.  It also does not hep that the live chatbots are all but dumb (certainly not "first class") but also because it's practically impossible to get through to anyone over the telephone.  The automated services give random options that are irrelevant and hang up.  It wasn't like this in the past.  

[ShabsJaleel]

No it hasn’t and talktalk don’t want to know. I have complained to the executive care team for a response . Their only solution was to turn off kidsafe . Scam protection and use google dns servers. Really poor service 

[Gliwmaeden2]

@Azomali, as Debbie-TalkTalk didn't post again, assume that she's not heard anything back. 

It will be after the weekend now, unless people notice it's resolved meanwhile anyway. 

[Azomali]

Has this been resolved? I've had this issue for over a week and only on Talktalk WiFi. I've turned off spam setting but nothing has changed. I cant see some of the videos or comments in YouTube. 

[ShabsJaleel]

Hi ,

Ive sent an email with regards to this to the Talktalk Exec team. this is most definately an issue with Talktalk and not a youtube setting. my tv connected to the TT router can display comments, but any devices connected to wifi , youtube is in restricted mode. i would like to keep the parental control setting on, turning this off allows the comments to be displayed. can you please fix this ASAP.

[Debbie-TalkTalk]

Hi All

I've requested an update on this issue and I will post back here as soon as I have further information.

Thanks

Debbie

[EgidijusB]

Hello there,

Not to sure, if this was sorted or not, but after disabling "Scam Protection" didn't worked.

I assume this issue is still being looked at?

Thanks.

[Shalom60]

First raised 7 days ago!

[Debbie-TalkTalk]

Hi

This issue has been raised and is under investigation.

We will post back here as soon as we have more information.

[Gliwmaeden2]

Staff respond during the day, @Shalom60, Monday to Friday. 

[Shalom60]

Have you received an update yet?

[ferguson]

@Catherine48 

Well, it depends how much you value HomeSafe. Personally I have never bothered with it.

[Catherine48]

Same problem just started today for me - can't view any comments on any youtube vid's (non saucy) is this being resolved by talk talk or youtube do we know? Or shall just go in and deactivate scam protection in my talk talk settings as others have recommended?

Thanks

Catherine

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[Shalom60]

Okay, thanks Karl.