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FIbre Support

Get expert support with your Fibre connection.

Router no longer supported.

hootrz
Team Player
Private Message TalkTalk

on ‎20-03-2025 05:02 PM

Message 4 of 4

Hi I have just received an email from talktalk to say my router is no longer supported by the manufacturer with software and security updates.

I do online banking on my pc and do not want to risk using a unsecure router.

 

Could I have a replacement router sent to me please?

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3 REPLIES 3

Chris-TalkTalk
Support Team
Staff
Private Message
In response to hootrz

on ‎21-03-2025 08:12 AM

Message 1 of 4

OK thanks. Please check out the link that Karl has provided for further information

Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

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hootrz
Team Player
Private Message TalkTalk

on ‎20-03-2025 05:35 PM

Message 2 of 4

Hi its a -  Huawei HG633

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Karl-TalkTalk
Support Team
Staff
Private Message

on ‎20-03-2025 05:21 PM

Message 3 of 4

Hi

 

what model router do you have ?

 

Also, please see our article : 

 

https://community.talktalk.co.uk/t5/Articles/Telecoms-Security-Act-Unsupported-Devices/ta-p/3102538

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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