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Router sync speed dropping at 3am

Brighton21
Participant
Message 9 of 9

Good morning, I've noticed that my router sync speed has dropped in the early hours of each morning for over a week. It was 32000kbit/s. This morning the speed is 22274kbit/s. I am on Fibre 35.

 

I've been trying to rule out other causes, such as my wiring. The router and noise filter are plugged into the test socket and the problem remains. The next step may be to contact BT Openreach, but I am nervous, since their opaque charging system can sometimes land customers with large bills, which are hard to challenge. Is there any way a fault can be fixed without having to get Openreach to visit my home?

 

Router stats today:

 

Upstream line rate (kbit/s):
4296
Downstream line rate (kbit/s):
22274
Upstream noise safety coefficient (dB):
9.5
Downstream noise safety coefficient (dB):
10.3
Upstream interleave depth:
1
Downstream interleave depth:
13
Line standard:
VDSL2
Upstream line attenuation (dB):
38.4
Downstream line attenuation (dB):
19.3
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8 REPLIES 8

Message 1 of 9

Hi Brighton21

 

That's great, thanks for letting us know 🙂

 

Debbie

Message 2 of 9

The polite and helpful engineer fixed the first fault (reduced speed) in 20 minutes. This was due to a loose connection outside in the line splitter to my flat. He installed a new BT master socket. The old one had a Telewest logo! The engineer fixed the second fault (no dial tone) by swapping my line at the street cabinet. He phoned me to check that my router had restarted.

 

My speed is now restored to 37 Mbps downstream and 9.5Mbps upstream.

 

Thank you!

Message 3 of 9

Hi Brighton21

 

No problem, please let us know how you get on following this visit.

 

Thanks

 

Debbie

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Message 4 of 9
Thank you, Debbie!

Message 5 of 9

Hi Brighton21

 

Thanks for confirming your details.

 

I have arranged the engineer visit for 13/05 PM (1pm - 6pm)

 

Please let us know how you get on following this visit.

 

Thanks

 

Debbie

Message 6 of 9

Hi Brighton21

 

I'm just sending you a Private Message to confirm some details so we can arrange the engineer visit.

 

Thanks

 

Debbie

Message 7 of 9

Yes please. The problem still exists even with the test socket and I'm now more confident that it's not my wiring but a problem outside of my control.

 

Which Openreach slots are available this week?

Debbie-TalkTalk
Support Team
Message 8 of 9

Hi Brighton21

 

I'm sorry to hear this.

 

I've completed a line test which has detected a possible fault towards to the property and Openreach are requesting that we arrange an engineer visit.

 

Would you like me to arrange an engineer visit?

 

Thanks

 

Debbie

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