Slow speeds

[Siannn]

Router keeps disconnecting, and telling me I am connected with no Internet connection and when it comes back on I end up getting really slow speeds everytime, I have it fixed and the normal speeds only last for 2 days maximum 

[Michelle-TalkTalk]

Hi @Siannn 

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

No problem 🙂

[Siannn]

Thank you

[Chris-TalkTalk]

I've booked the appointment for Monday 30/09/24 AM - please let us know how you get on

Chris

[Chris-TalkTalk]

OK, I'll book the engineer now and get back to you with the details

Chris

[Siannn]

I should be free on Monday at any time 

[Chris-TalkTalk]

Hi Siannn,

When can you be available for the visit, we can usually get an appointment next working day or the working day after

Chris

[Siannn]

Thank you 

[Siannn]

Yes please as I'm still recieving very slow speeds 

[Michelle-TalkTalk]

Morning Siannn,

Would you like us to arrange another engineer visit for you?

Thanks

Michelle

[Gliwmaeden2]

If you do wish to cancel, @Siannn, you'd need to phone 03451 720088 and discuss a fee waiver etc.

It can't be done through the forum. 

[Siannn]

 if this continues I dont see any other way forward than to cancel my contract because I am paying monthly for something I can't get any use out of as I said I've had this problem since the 6th of August so I am sure I'm in my right to cancel the contract free of charge 

[Siannn]

Wifi speeds have gone down again 

[Siannn]

I never tried to change the channels before just learnt how to do this 

[Chris-TalkTalk]

Did you have exactly the same issue with the other router? Did the speed increase when you changed channels?

Chris

[Siannn]

Yeah

[Chris-TalkTalk]

And you've tested with a second router?

Chris

[Siannn]

Just after the Internet went down again around 1pm 

[Chris-TalkTalk]

OK thanks, when did you last change the channel?

Chris

[Siannn]

I checked the channel and it keeps being changed I switched it back and speeds have come back up