can't turn on wi-fi on router, even after a reset!

[spookszilla]

Hi, I have had fibre installed, and my router is a Fast 5464-2.T4 with it's control panel software SG4K100174, and try as I might, I can't turn on both wi-fi channels. I have tried using the control software, resetting it, and even unplugging all cables, letting it sit, and re-connecting again, I even did another reset, and no dice! Is there a problem with the firmware or the modem itself?

[spookszilla]

Hi Divsec,
When I first set up the router, wi-fi was on by default, can't remember when, but I switched it off on the control software, thinking that I could switch it back on whenever I wanted.

I totally forgot about it, probably for a couple of months until I tried to use my Amazon Fire stick, and I checked on my mobile phone to confirm that there was no wi-fi from the router!

[Divsec]

Hi @spookszilla has WiFi ever worked? And if yes did anything change?