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on 24-09-2024 04:49 PM
Hi, I have had fibre installed, and my router is a Fast 5464-2.T4 with it's control panel software SG4K100174, and try as I might, I can't turn on both wi-fi channels. I have tried using the control software, resetting it, and even unplugging all cables, letting it sit, and re-connecting again, I even did another reset, and no dice! Is there a problem with the firmware or the modem itself?
on 01-10-2024 08:48 AM
on 27-09-2024 02:00 PM
No problem, hopefully you'll have no problems with the new router
Chris
Chris, Community Team
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on 27-09-2024 01:42 PM
Ok, that's super!
I think the message to take from this is to never turn off the Wi-Fi!!
on 27-09-2024 01:13 PM
Hi spookszilla,
I can see that Karl is sending a replacement router, it should be with you within a couple of working days
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 27-09-2024 12:40 PM
Ok, tried Avast Secure Browser, logged into the dashboard, clicked on 'see wi-fi settings' tried to turn on wi-fi, but still showed 'disabled'
on 27-09-2024 12:25 PM
My PC is running Windows 7 Home ( bit of a luddite, me!) and my browser's Firefox.
on 27-09-2024 12:25 PM
Hi
I'm going to swap out the router. A new one is on the way.
Thanks
Karl.
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on 27-09-2024 12:22 PM
Yes please, Due to work hours, I can be strapped for time - I had to get time off work today to get stuff sorted out!
on 27-09-2024 12:21 PM
Ok Chris, Community profile updated!
on 27-09-2024 07:06 AM
Morning,
Do you still need assistance with this?
Thanks
Michelle
on 25-09-2024 08:25 AM
Hi spookszilla,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 24-09-2024 09:43 PM
Hi @spookszilla that really is an odd one (sorry no consolation to you)
Try to access the router using another browser, there is a good but esoteric reason this can help but it is far from my knowing.
Either way it will help the team tomorrow to sort things out for you, could you also advise when you have a chance which operating system and browsers you are using.
Thanks a lot
D
on 24-09-2024 08:56 PM
Hi Divsec,
When I first set up the router, wi-fi was on by default, can't remember when, but I switched it off on the control software, thinking that I could switch it back on whenever I wanted.
I totally forgot about it, probably for a couple of months until I tried to use my Amazon Fire stick, and I checked on my mobile phone to confirm that there was no wi-fi from the router!
on 24-09-2024 05:08 PM
Hi @spookszilla has WiFi ever worked? And if yes did anything change?