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FIbre Support

Get expert support with your Fibre connection.

Unable to use a custom dns on the router

nelsonnlcerqueira
Chatterbox
Private Message

on ‎11-04-2023 10:45 PM

Message 3 of 3

Hi there, last year an automatic update on the router version messed up the ability to use a custom ipv4 dns configuration. The same issue has happened again last month, I'm unable to use my local dns sync in version SG4K100158.

Similarly to last time, would a patched version be pushed to my router please?

 

Best regards, 

Nelson 

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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎12-04-2023 07:59 AM

Message 1 of 3

Hi

 

as Ferguson advises, check the firewall is set to medium. If it is, try a factory reset of the router,

 

Thanks  

Karl. 

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ferguson
Community Star
Private Message TalkTalk

on ‎11-04-2023 11:28 PM

Message 2 of 3

This may be a glitch with the update. Check the firewall setting in your router: if it is set to High that is wrong; change it to Medium and see if that helps. 

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