FIbre Support

Hasaan668 · ‎24-03-2019

My DSL connection speed varies a lot between 20mbps and 35mbps (Guaranteed speed is 58.1mbps) and I occasionally also have line drops. An engineer already came to visit (Last week) and since then the speeds are slightly higher but still not what they should be and the line drops still occur. I've also tried a replacement router which hasn't worked.

Karl-TalkTalk · ‎27-03-2019

Hi

I can see the sync speed is lower than it should be and am detecting a possible issue with a copper joint so will need to pass this across for an engineer.

I'll drop you a pm with some details required.

Karl.

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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Hasaan668 · ‎26-03-2019

I've updated my account with that information

Michelle-TalkTalk · ‎25-03-2019

Hi Hasaan668,

Can you please update your community profile to include your:

Name
Telephone number
Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

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FIbre Support

Unstable DSL connection speeds and line drops