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Unstable DSL connection speeds and line drops

Hasaan668
First Timer
Message 4 of 4

My DSL connection speed varies a lot between 20mbps and 35mbps (Guaranteed speed is 58.1mbps) and I occasionally also have line drops. An engineer already came to visit (Last week) and since then the speeds are slightly higher but still not what they should be and the line drops still occur. I've also tried a replacement router which hasn't worked.

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3 REPLIES 3

Message 1 of 4

Hi

 

I can see the sync speed is lower than it should be and am detecting a possible issue with a copper joint so will need to pass this across for an engineer.

 

I'll drop you a pm with some details required.

 

Karl.

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Message 2 of 4

I've updated my account with that information

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Michelle-TalkTalk
Support Team
Message 3 of 4

Hi Hasaan668,

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

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