WAN DHCP Client Stopped issue

[baskarrg]

My internet keeps on getting disconnected for the past one week. I have called the support and they have raised a case. The issue still continues to arise. It's happening very frequently as mentioned in the log below.  I have restarted it several times, reset it multiple times, changed the power cable to a different socket. They sent me a new router which has obviously not solved the issue . I am exhausted from calling the call center or starting a chat because the question asked are basic.

Any suggestion's on how to get this fixed would be very helpful. 

23.12.2023 20:29:09 Warning DHCPC WAN DHCP client (1) stopped
23.12.2023 19:55:22 Warning DHCPC WAN DHCP client (1) stopped
23.12.2023 19:46:13 Warning DHCPC WAN DHCP client (1) stopped

23.12.2023 19:43:18 Warning DHCPC WAN DHCP client (1) stopped

23.12.2023 19:37:46 Warning DHCPC WAN DHCP client (1) stopped

23.12.2023 19:28:15 Warning DHCPC WAN DHCP client (1) stopped

[Chris-TalkTalk]

I've booked the first appointment available - February 21 2024, AM - please let us know how you get on

Chris

[Chris-TalkTalk]

Thanks, I'll book the engineer now and get back to you with the details

Chris

[baskarrg]

I have added my full name to the community profile.

[Chris-TalkTalk]

OK thanks. Sorry but could you just add your full name to your community profile and I'll book the engineer for you

Chris

[baskarrg]

I accept the potential charges, I am available from 8 AM to 6PM Monday to Friday. 

[Chris-TalkTalk]

Hi tobyisaacs,

Can you please start you own thread/topic and we'll be happy to look into this for you

Chris

[tobyisaacs]

---

@baskarrg wrote:

My internet keeps on getting disconnected for the past one week. I have called the support and they have raised a case. The issue still continues to arise. It's happening very frequently as mentioned in the log below.  I have restarted it several times, reset it multiple times, changed the power cable to a different socket. They sent me a new router which has obviously not solved the issue . I am exhausted from calling the call center or starting a chat because the question asked are basic.

Any suggestion's on how to get this fixed would be very helpful. 

23.12.2023 20:29:09 Warning DHCPC WAN DHCP client (1) stopped
23.12.2023 19:55:22 Warning DHCPC WAN DHCP client (1) stopped
23.12.2023 19:46:13 Warning DHCPC WAN DHCP client (1) stopped

23.12.2023 19:43:18 Warning DHCPC WAN DHCP client (1) stopped

23.12.2023 19:37:46 Warning DHCPC WAN DHCP client (1) stopped

23.12.2023 19:28:15 Warning DHCPC WAN DHCP client (1) stopped

---

I’ve had the same issue in the past week or so, with the logs showing the same thing. I haven’t had much luck with support through the live chat. 

[Chris-TalkTalk]

OK if you'd like us to arrange an engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[baskarrg]

Yes you can arrange for an engineer visit and let me know what details are required from my side.

[Chris-TalkTalk]

I'm sorry to hear that you're thinking of leaving, line test is picking up a potential issue so we can arrange an engineer visit, would you like us to do this? We'll just need to confirm some details with you

Chris

[baskarrg]

I tried connecting via the phone socket but it didn't change anything still there were disconnections.  Monday morning the disconnections become worse than ever and the logs for that have been pasted below.
Unfortunately I don't have the patience or the time any more to follow up on this troubleshooting where it seems I am only person interested in fixing the issue. I have raised a request to cancel my TalkTalk contract.
It's shame because I thought someone would take up this issue as a priority because it's been happening for month but all I ever got was standard responses over and over when there was clearly an issue with the line.

19.02.2024 11:14:11 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 11:10:20 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 11:00:55 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:56:07 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:37:02 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:28:05 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:22:51 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:19:24 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:10:18 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 10:06:48 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 09:55:49 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 09:52:39 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 09:49:37 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 09:36:27 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 09:20:38 Warning DHCPC WAN DHCP client (1) stopped
19.02.2024 08:49:31 Warning DHCPC WAN DHCP client (1) stopped

[Chris-TalkTalk]

Hi baskarrg,

I'm sorry, we don't have master socket faceplates to send out. Do you just have the one telephone socket in your home? Are you experiencing any problems with your telephone service, any noise on the line?

Chris

[baskarrg]

It's the open reach master socket 5C. I had a day off, so I went to the nearby screw fix to find if they had a replacement. They didn't have one.   If somebody can send me the master socket 5c I can try replacing it and give it a go. I have attached an image of the master socket

[Debbie-TalkTalk]

Hi baskarrg

Thanks for your reply.

Would it be possible to post a photo of your master socket on this thread.

Debbie

[baskarrg]

I changed the router, tried different power sockets and changed all the cables.  Luckily I was off work today, so I didn't face any awkward interruptions, but I could still see disconnections today.  The master socket is the one which has not been replaced, but I am not sure if that's an issue. This is not the first time an issue like this has occurred, so there should be a reference to previous issues on how this could be fixed. 

[Debbie-TalkTalk]

Hi baskarrg

I'm really sorry to hear this.

I can see re connections on the line. If you have tested with a different router, filter and cable at the test socket then we would need to arrange another engineer visit, apologies for this.

[baskarrg]

The issue is still happening. Below are the logs for today's disconnections which exactly happen during working hours. The engineer said the issue was with the filter because there was no dial tone, but that doesn't seem to be the issue.  I have changed the filter before which came with a router, but apparently, that's the issue which was identified but that's not the case. Not sure where do we go from here.

14.02.2024 14:48:48 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 14:31:32 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 13:57:01 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 13:52:40 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 13:33:33 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 12:50:21 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 12:41:21 Warning DHCPC WAN DHCP client (1) stopped

14.02.2024 11:34:56 Warning DHCPC WAN DHCP client (1) stopped

[Michelle-TalkTalk]

Morning,

I'm really sorry to hear this. I've run a test on the line now which is clear. Is this still happening since your last post? Did the engineer previously make any changes to resolve this?

Thanks

Michelle

[baskarrg]

Issues have started occurring again. I have had 10 disconnections in the past 3 hours. As a person working from home, this is not acceptable. I am using mobile data to post this. I am not sure how many more cases should be raised. I assume there is no permanent fix for it. We are hoping the issue just resolves itself, but in this case it's not happening. 

13.02.2024 15:29:09 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 15:21:27 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 14:56:07 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 13:47:32 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 13:43:22 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 13:39:51 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 13:36:23 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 13:29:01 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 13:16:00 Warning DHCPC WAN DHCP client (1) stopped

13.02.2024 12:59:05 Warning DHCPC WAN DHCP client (1) stopped

[Debbie-TalkTalk]

Hi baskarrg

I'm so glad to hear this. 

Please let us know if you do experience any further issues.

Thanks

Debbie