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Wi-Fi Hub losing power

Notey
Team Player
Message 4 of 4

Been having a daily problem with my Sagemcom wifi hub losing power. it’s working fine and then all of a sudden it drops out and I notice I have no power light at all, I unplug it etc and restart it and it works again. Sometimes I have to press the power off/on button several times until I can get the power light to come back on. The sockets are all fine, they work with other electrical items etc. Will this be a router problem or maybe a problem with the wire? Thanks in advance

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3 REPLIES 3

Message 1 of 4

Hi Notey

 

The router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Message 2 of 4

Hi Debbie

 

Yes please! I believe all my details should already be listed on my account.

Thanks

Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Notey

 

I'm sorry to hear this.

 

I can send you a replacement router, would you like me to arrange this?

 

Thanks

 

Debbie

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