Wifi optimisation

[andyrhi]

Hi, can you turn off the wifi optimisation on our router please? It keeps kicking our phones and tv off the wifi.

[Debbie-TalkTalk]

I will do @andyrhi 

[andyrhi]

Thank you both for all your help. Much appreciated. Please let me know when you hear something Debbie.

[KeithFrench]

Thanks @Debbie-TalkTalk 

[Debbie-TalkTalk]

Thanks @KeithFrench and @andyrhi 

I've asked the team to take a look at this now and I will post back as soon as I have further information.

[KeithFrench]

Hi @andyrhi 

I have just submitted a WiFi analysis report of my findings to @Debbie-TalkTalk 

[andyrhi]

Hi Keith,

Ok, I see. I'll try experimenting with locations to see if it helps.

If you could ask TalkTalk what they recommend after you submit an evidence-based report, I would appreciate it.

Thank you for all your help & time.

[KeithFrench]

Hi @andyrhi 

The package makes a difference as to what router is normally supplied with it. Fibre 65 uses the Sagemcom & as an example, Full Fibre 150 uses the Amazon eero 6 router. FF500 & 900 use the eero Pro 6. No eero currently supports manual channel configuration at all, but it is being considered. They use their own algorithms to always use the best channel and they do seem to prefer channel 155. This is down to new channel naming conventions introduced with WiFi 5, but in essence, this is 149 to 165. With both the Sagemcoms & eeros it is all about router location, after a bit of work myself I think I prefer the eeros. However, you might find eeros better or worse in your situation.

Where WiFi Optimisation is concerned I might be able to put a case to TalkTalk on your behalf, but I cannot promise anything. I could probably do that Monday if you would like me to. The person I need to talk to will probably not be in until Monday.

[andyrhi]

We're just on Fibre 65. Does that make a difference?

Hmm, what do we use wifi for?

Phones, Hive heating, smoke alarm, talktalk tv box, chromecast, laptops. I'd probably have to check each one would work OK.

But yes, wifi optimisation would just take it back wouldn't it.

[KeithFrench]

The Sagemcoms do not deliver a weak signal at all, in fact, they are better than quite a few. I think you are very unlucky with your neighbour's router locations.

Yes, you could change channels to 52 or higher still, assuming that all of your 5GHz devices are DFS compatible. Channel 149 would be even better, but again not all devices may work on such a high channel. However ......... WiFi Optimisation will probably move you back again.

Please remind me, what package are you on?

[andyrhi]

Hi Keith,

Understood. Both the router and F266 are quite far away from the party wall. I can only assume their kit is mega strong, maybe ours is feeble.

Is there anything to be said for changing channels and somehow persuading talktalk to turn off wifi optimisation? Or will that have no impact at all?

Would we have the same issues with a different router as well?

Thanks

Andy

[KeithFrench]

Yes on further investigation, my previous post outlined the problem with the back room reception from the F266's 5GHz band.

I don't really know what else you can practically do, other than try moving the 266. I bit tongue-in-cheek, but you could always put some metal sheeting up on the walls where the other routers' signals are strongest!

[KeithFrench]

Hi @andyrhi 

I have just had a very quick look at the signal strength of the 266's 5GHz band is terrible here. It is also being obliterated by the network ending in 6R which I mentioned in my PM.  I can only assume that this is a neighbour whose router is physically very close to your back room. I can only suggest trying to move the F266 a bit?

I'll have a better look later today.

[andyrhi]

Thanks Keith, much appreciated 

[KeithFrench]

Thanks @andyrhi 

I'll look at it this afternoon now.

[andyrhi]

Hi Keith

Here's a new report from the back room.

Thanks

Andy

[KeithFrench]

Hi @andyrhi 

Just to sum up the PM that I have sent you, minus the details of other networks with stronger signal strength than yours.

In the 2.4GHz band on channel 11, there are three networks that are stronger than the one from your F266 booster. I appreciate that at the point of capture on your PC you are much closer to your router than the 266.

The 5GHz band from the F266 is once again obliterated by some other networks.

Please can you get me another set of traces in the back room where you are using the F266 to improve reception?

Keith

[andyrhi]

Ok, no problem. Thanks

[KeithFrench]

Hi @andyrhi 

I am going to ask you about a couple of networks, so it is probably best if I do this via a PM.

[andyrhi]

Hi Keith,

Massive apologies that it's taken me this long to move the router and do a report. Had a couple of disasters over the past 2 weeks.

I understand if you don't feel inclined to look at it after this time. If you do, then I am very grateful, of course.

I've moved the router to the next room and run the report from my original location. So it's not a huge move yet.

Thanks

Andy

[KeithFrench]

Hi @andyrhi 

If it's built-in, treat it as PCIe. Find the adapter in Device Manager, click on the Power Management tab, and untick Allow the computer to turn off this device to save power. 

When you move the router get me a new ZIP from the location where you were originally, nearer to the router, not the back of the house.