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Anydesk issues

Gabor-K-77
First Timer
Private Message TalkTalk

on ‎11-07-2024 10:03 PM

Message 3 of 3

Ever since I switched to fiber broadband, I've been unable to use AnyDesk. I've reached out to TalkTalk for technical support, but they haven't been able to resolve the issue. I've checked my account privileges, and everything seems to be in order to allow access to AnyDesk.

Gabor Komuves
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2 REPLIES 2

Karl-TalkTalk
Support Team
Staff
Private Message
In response to ferguson

on ‎12-07-2024 07:09 AM

Message 1 of 3

Hi @Gabor-K-77 

 

As ferguson advises, check scam protection is turned off in your home safe settings.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

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ferguson
Community Star
Private Message TalkTalk

on ‎11-07-2024 11:43 PM

Message 2 of 3

Have you checked your HomeSafe settings in My Account?

 

https://community.talktalk.co.uk/t5/Articles/How-to-turn-off-homesafe/ta-p/2205184

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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