COMPLAINT - UFO Dewsbury ending - Waiting for engineer to book Fibre 900. No response

[ufo_WF128QB_2]

Dewsbury UFO customer here. Very unhappy with Talk Talk service.
The UFO broadband service is ending this month, my contract actually ended six days ago. 
I have been offered (in the letter that states the service is ending) Fibre 900 as an "upgrade" to continue my broadband service on.
I have rung numerous times to try and sort out Fibre900 (at great length and frustration) and to get sense out of Talk Talk, the closest I've got is: an order should be escalated to the "back office" and I will be connected before contract ended (this was before the contract ended). Still nothing. 
I've still not heard from an engineer regarding install date etc. Each time I ring its very hard to get any reassurance that anyone knows what they are doing - feels like I'm banging my head against a wall trying to get some action from Talk Talk.
At this rate I'd be as well going with Virgin Fibre. 
Also - new order details state I will be connected within 14 days - its been 20 days already since order was placed, and no email or dates or anything.
I just want to get a new connection sorted - Fibre 900 , so I have service like UFO has been for the past three years

Fibre900 order # 100458952

[ufo_WF128QB_2]

I've not "decided" to leave, TalkTalk have withdrawn their UFO fibre service from my area and left me no viable alternative.

Only option is to move to Virgin.

I was promised i could move to talk talk fibre900 once the UFO was withdrawn in the 29th and an order was placed.

Nearly a month later ; numerous laborious phone calls to talk talk, trying to hammer into the call receiver what the situation is, given promises it will be installed in the next few days etc etc. Nothing.
No engineer date etc. Only when I eventually get through to talk talk this week and get some sense out of one operative, I'm told there's no service available in my area - oops sorry talk talk messed up. This is within 4 days of the connection being severed leaving me with no Internet now for at least a week until virgin install. 

Makes working from home amongst day to day use very awkward.

This has been a real pain in the ass to sort out. All fault on Talk Talk.

[Arne-TalkTalk]

Hi ufo_WF128QB_2

I can see that a cancel request has been processed. 

Sorry that you have decided to leave. 

[ufo_WF128QB_2]

I was on Chat with TalkTalk today - as I've still heard nothing so far. They informed me that there was a problem with my order, that being: the package (ie Fibre 900) is not available in my area! Despite being sold it and reassured it would be installed imminently.
So I've been waiting for over three weeks for nothing, with no updates or any sense out of all the people I've spoken with. Each time I ring its painful to get through to the right person, call staff are really hard to understand (heavy accents/fast talking).
Awful.
They've been no help with what to do now, or when things will be available.

I have been offered no solution, leaving  me the only option to cancel my TalkTalk (although the UFO service is being withdrawn/cut off etc on the 29th anyway..) and go with Virgin, (they are the only other Fibre provider down our street that can offer decent speeds.).

I was 100% happy with the UFO service for the past three years - its been spot on, super fast 900 down/up, reliable and well priced (£27.50 p/m). Can't ask for more - other than it continues, which is not the case.
What a mess Talk Talk is, at least for our area. 

[Arne-TalkTalk]

Hi ufo_WF128QB_2

To confirm your service on UFO wont be cut off until City Fibre can install their service, I cant see FTTP orders via City Fibre (sorry) .  

You will have to keep trying to call us.

[ufo_WF128QB_2]

Still no reply... TalkTalk sure don't like to Talk when it comes to customer service...

[Gliwmaeden2]

Make sure that your community forum profile details are complete, @ufo_WF128QB_2. Add your Talktalk landline number  / account number in the Personal Information details. Go via your avatar/name; settings. SAVE CHANGES. 

If you have an order number for the Fibre 900 add it in Private Notes, at the end of that section. Again, save changes. 

Staff will reply during the day.