Does a TT uk call center or UK team actually exist?
I could really do with speaking to a UK TT representative with the authority that can actually get the issues solved once and for all or get my account cancelled. Im really busy with work at the moment and dont really have time to be sat waiting for somebody to message or being kept waiting on a call and Im fedup with being passed around and constantly having to repeat myself over and over.
I've had a number of issues since joining 11 days ago, billing, connection speed & coverage around the house. Was happy to walk away at the point but was willing to give TT a bit more time after I was told to let the line stablise for 10 days.
I called back today nothing has changed but it does seem like its got slightly worse if anything... more drop outs and some devices struggling to connect. When I chatted with Tech this morning they came to the conclusion we would need another router to expand the signal and ask if I was willing to foot the bill for it. I said no as I signed up on a contract thats guarantees minimum 120 mbs with connection coverage throughout the house. I was also promised first 3 months free If I signed up that day as I was in the 14 day cooling period with virgin.
Getting to speak to somebody who can in fact resolve the issues is painful.
Mentioned I want the cancel for the second time. Was put through to loyalty... hoping to finally get the account cancelled or the issues sorted and was put straight through to a bot.
Its 19.15 on a friday evening... chat should still be available but im getting no response at all.
Don't know what else to do.
