Eero 6 help

[joshparker1911]

I've recently upgraded to full fibre but some how managed to he worse off than on 65mb copper wires. I was on to the live chat yesterday but with no luck. I was advised I need mesh setup for my Internet to work upstairs. Annoyingly I feel a little bit conned as there was no mention of this pre sign up. The options I were given was an additional £8 a month which isn't acceptable. I asked about a 2nd router/extender but apparently there is a 10 week back log so I can't get one either. Currently im stuck with internet downstairs only, so my question is can I buy another eero 6 router or extender to go upstairs ? Will it work with my talk talk one, or what other options are available to me

[KeithFrench]

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[joshparker1911]

That's great thankyou I'm happy to try anything at this point, if you can send me the guide please I will give it a go

[KeithFrench]

Yes of course I will @Michelle-TalkTalk 

Hi @joshparker1911 

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Whilst the eero is supposed to manage Wi-Fi interference, if this is very bad, particularly in the 2.4GHz band, then it cannot do anything about it, no router can. The same goes for any router at that point. Other things that may then need to be investigated are its location within your property and the WiFi bands that you use. It is possible that you may also need to purchase additional eero nodes as it is supposed to operate as part of a mesh system. I can help with any of this. However, I would suggest that you follow my help to find out what the root cause of the problem is, before throwing money at it.

[Michelle-TalkTalk]

Hi josh,

Ok. @KeithFrench - would you be able to offer more advice on the wifi coverage please?

Thanks

Michelle

[joshparker1911]

Sorry it took me a while to come back to you, looks like we don't have the old router so I'm back to square one.

[Michelle-TalkTalk]

Hi josh,

It's ok. If it was installed by CityFibre then we may need to make a profile change if the wifi hub won't connect, that's all.

Thanks

Michelle

[joshparker1911]

Sorry I don't actually know, my wife was in when it was installed and she can't remember. I think the emails/correspondence was with open reach. Does it make a difference ?

[Michelle-TalkTalk]

Hi josh,

The Wifi Hub will work with FTTP. Was your connection installed by Openreach or CityFibre?

Thanks

Michelle

[joshparker1911]

I'll double check when I get home,  is using that an option ?or can it be used as an extender ?

[Michelle-TalkTalk]

Hello,

Do you still have the Wifi Hub router?

Thanks

Michelle