We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Engineer Fee

KErrypaul
First Timer
Private Message TalkTalk

on ‎02-12-2024 01:29 PM

Message 4 of 4

I've just received a charge for £75 for an engineer callout fee. Firstly, I didn't request an engineer it was reguested by TalkTalk. Secondly, I never agreed to any charges for an engineer. Thirdly the issue still remains that my service drops intermittently, usually in important meetings.

I've tried the chat function where I was repeatedly asked to wait, disconnected then reconnected to different 'agents' and got no resolution.

What do I do now?

Labels:
0 Likes
3 REPLIES 3

Arne-TalkTalk
Support Team
Staff
Private Message
In response to KErrypaul

on ‎04-12-2024 01:35 PM

Message 1 of 4

I can see a credit has been raised for the charge.  

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

0 Likes

KErrypaul
First Timer
Private Message TalkTalk
In response to Gliwmaeden2

on ‎02-12-2024 03:39 PM

Message 2 of 4

Thanks have updated

 

Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎02-12-2024 01:44 PM

Message 3 of 4

Complete your community forum profile details for Talktalk staff to identify your account, @KErrypaul.

 

Go via your avatar, settings, drop down menu  ....add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES. 

 

You post is in the queue for attention from staff.

Gliwmaeden2, a fellow customer.
0 Likes
© TalkTalk 2025