NEED SOME HELP?

KeithFrench · ‎20-04-2025

One of my two eero 6s (mesh extender node) is faulty.

Devices connected to it are reporting a very low download speed test figure (about 20Mbps when it is normally 150Mbps). Signal strength is fine and there is no Wi-Fi interference. I have tried moving it to other locations within my property, but it is still the same.

If I turn this eero 6 off, leaving just the gateway eero in the mesh, the speed greatly improves. The same device, in the same location, but connected to the gateway eero, jumps up to about 120Mbps).

Please, can you send me a replacement eero?

Keith
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Karl-TalkTalk · ‎24-04-2025

No Problem 🙂

Karl

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KeithFrench · ‎24-04-2025

Thanks very much, Karl.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Karl-TalkTalk · ‎24-04-2025

Hey @KeithFrench

The eero has now been ordered 🙂

Karl.

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Karl-TalkTalk · ‎23-04-2025

You're Welcome 🙂

Regards

Karl

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Working From Home Tips

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KeithFrench · ‎23-04-2025

That's fine Karl, thanks for everything.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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Karl-TalkTalk · ‎23-04-2025

Hi Keith

Returns bag ordered - I'll have to order the eero tomorrow as the last order is still open and it will not let me place a second order until it completes

Karl.

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · ‎23-04-2025

Hi @Karl-TalkTalk

Thanks for that, however, my speed tests are still way down in the 60Mbps area, although the app reports the full fibre coming in at the ONT of 150Mbps. It all started after an eeroOS update & I now think it damaged the gateway as well as the extender. Please can you get me another eero 6 & a returns bag, so that I can send the faulty two back?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Karl-TalkTalk · ‎21-04-2025

No Problem 🙂

Karl

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

KeithFrench · ‎21-04-2025

Thanks very much @Karl-TalkTalk.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?

Karl-TalkTalk · ‎21-04-2025

Hi Keith

I've ordered an eero for you.

Regards,

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

Divsec · ‎20-04-2025

Hi @KeithFrench your post has been escalated.👍

I don't work here and all my opinions are my own.

NEED SOME HELP?

Faulty eero 6