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Fiber 65 customer setting up a Eerro 6+

Legend2
Participant
Private Message TalkTalk
Message 27 of 27

I've been getting a lot of ping/lag when multiple people are on the internet. Was looking at setting up a Eerro 6+ to hopefully help fix these problems. The problem is I don't have a modem, is it still possible to disable the wifi on my router so I'm using the Eerro instead?

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26 REPLIES 26

KeithFrench
Community Star
Private Message TalkTalk
Message 21 of 27

That will depend on your knowledge of IP networking. I can give you the steps later tonight 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 22 of 27

Perfect, I'll swap back over to that one. I originally swapped back because the 5364 kept randomly disconnecting from the internet. Is it easy enough to change the settings for the Eroo to work? 

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KeithFrench
Community Star
Private Message TalkTalk
Message 23 of 27

The second one (Sagemcom FAST 5364) is supported, the Huawei has been discontinued. The WiFi on the Sagemcom is better than the Huawei anyway. You can connect the Eero to a LAN port on the Sagemcom, but you will need to change the IP network used by the Sagemcom or the Eero.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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Message 24 of 27

Sorry Keith, I've also got this router I could use if it makes a difference. 

IMG_20250418_153439.jpg

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Legend2
Participant
Private Message TalkTalk
Message 25 of 27

Hi Keith, thank you for responding. It's a Eero I've purchased myself from Amazon. Not 100% sure what model my router is so I'll attach a photo.

IMG_20250418_153244.jpg

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KeithFrench
Community Star
Private Message TalkTalk
Message 26 of 27

Thanks for creating your own thread. I asked before, is this an eero 6 or an eero Pro6 (if TalkTalk supplied) or is it an eero 6+, as you said that you have purchased yourself? What make/model of router do you have currently? This might have been possible to resolve for nothing had you asked for my help before getting any eero.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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