Hi, I was supposed to have my full fibre installed on the 15th of January but the engineer who showed up only installed the wall socket inside our flat and on the flat roof outside but didn't connect the fibre optic cable outside as it needed to be pulled up to the flat roof (I told TalkTalk this when I set up my account but I guess that detail got lost somewhere). A week later, another engineer shows up (unannounced) and buzzes saying he's going to connect the cable but then once he realises he needs to go on the roof he says "I'll loose my job" and just leaves. Then on the 28th, two more engineers show up to install the wall socket (like the first guy already did) and also complain that they have to go on the flat roof. They finish the install and connect the cable outside this time but weren't able to complete the job due to a "high light reading", meaning we still don't have Internet. I've been in touch with the TalkTalk customer support chat for almost 10h (most of this spent waiting) and each time they give a new excuse for why the works haven't been completed, the most recent one being that the engineers don't want to use ladders to climb up to the roof, which seems like it should be part of their job, and isn't relevant as we have let every single one onto the roof via door in our flat.
I've spent 3 hours waiting to get connected to the complaints department and never gotten through either. After the latest attempt at an install, I haven't had any news or updates about when I can expect the services to go live.
There seems to be extensive miscommunication going on between TalkTalk and Openreach and all I want to know is when I will get the services set up. Any advice?
