We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

NEED SOME HELP?

We’re here 24/7. 365 days a year.
Ask questions. Find your answers. Connect.

Full fibre fitted yesterday with digital voice extender phone rings but no sound when answered

Suzy-kate
Popular Poster
Private Message

on ‎12-04-2023 05:06 PM

Message 5 of 5

Engineer and I tried turning it off leaving half an hour and switching on, all the lights on the extender are lit, the phone rings when we receive calls and when we call out, but neither end hears anything. Is there anything I can do? Do I need a new digital phone? And if I do what type?

 

 

 

 

Labels:
0 Likes
4 REPLIES 4

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Suzy-kate

on ‎13-04-2023 11:03 AM

Message 1 of 5

Hi

 

thanks for letting me know.

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Suzy-kate
Popular Poster
Private Message
In response to Suzy-kate

on ‎13-04-2023 10:47 AM

Message 2 of 5

That should have read DVA not DVD!

0 Likes

Suzy-kate
Popular Poster
Private Message

on ‎13-04-2023 10:46 AM

Message 3 of 5

It's all ok now, I just reset the DVD and now not only does the phone ring I can hear the person on the other end.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎13-04-2023 10:24 AM

Message 4 of 5

Hi

 

can you confirm if internet access is working from your new fibre connection?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2025