Full fibre

[Dazzler1976]

I have a question. I am upgrading from fibre 150 data only and copper phone line to full fibre 500 voip.   I am currently  using Eero 6 but told nit compatible with fibre 500 and I will be sent a WIFI Hub 3  postage at my cost.......

Googling has mixed reviews as always. Is the wifi Hub 3 bettwr to use or should yhis upgrade be given eero routers of a higher model I.e. 6 Pro or something?   And is the Hub 3 going to give me a good reliable connection  upstairs and extension back of house?

[Gliwmaeden2]

Can you check it to a wired device?

[Dazzler1976]

 just curso upgrade fibre 150 to 500.  I dud a speed test. I know it wifi to a mobile . I am sitting 1.5mtrs away from router.  Hiw can it say poor when it's near be much fast as openreach said

[Dazzler1976]

Yes I finally found it and blocked most but its niw working I honestly  didn't think at time guess that was beauty of the eero I could see t all on app easily.

Thank you 🙏🏻

[Gliwmaeden2]

Always check all Homesafe settings when some sites that usually connect don't, @Dazzler1976.

[Dazzler1976]

Hi desperate  for help 😭🙈.  So ipgrade happened openreach installed new box.  Said ut was all connected. Which did look connected. Hub had a purple dot  thought strange then the house ASD SON HAD meltdown.  So spend over 3hrs chat to talktalk 4 department back and forth then 9pm logged out.

Basically  my boys plays their games on android  phone Roblox.  But I am on there too I know what they do so monitored.  We're playing no problem  before upgrade. Now whenever  they try to load it it say unable  to vonnect to server..... it works perfectly  fine on mobile data but on WiFi connected through hub it doesn't work not even when search roblox login via Google. Amazon eBay login loads no issues so something must be blocking it.  They said check homesafe or parental setting as only I can access it! It's only since upgrade. Anyone have any ideas as my household went nuts tonight I'm shattered.  How do I find it on my account  and does anyone have idea 🙏🏻 🙏🏻 🙏🏻 

[Dazzler1976]

Exactly  I will certainly repost the outcome  and or if any issues 🙏

[ferguson]

Probably not, most providers run on Openreach cabling in any event. Either way, the installation will take care of it. 

[benny55]

Is it a question of replacing the ONT or will it require an additional line into the premises? 

[Dazzler1976]

That's fair enough  wasn't sure.  I will make sure cupboard  is out to give them enough  space then. Much appreciated.

[ferguson]

If City Fibre installed the previous ONT then Openreach will replace it with one of their own.

[GerryMac]

Yes, hole drilled in front hall and cable run to ONT Box, from connection box outside where fibre cables are. Openreach carried the work out. Took a few hours.

Hope all goes well with the up-grade.

[Dazzler1976]

Thank you for reply.  Did open reach have to upgrade ONT box?  Apparently  they're coming as per usual assess area pull in cable drill into house for ONT.  We already have 1 which city fibre put in so unless needs upgrade  poss wasted visit.   Just need to know if my cupboard  needs moving.  

[GerryMac]

Hi @Dazz  I was using the Eero,s until I up-graded from FF150 to FF500 and was sent the Hub 3. Bit dubious in swapping over but I did and have no issues with it now. Had to contact the FF Team to get a few devices connected, but all sorted.. About 15 devices connected all over the house but haven't checked the signal in the garden as yet as it,s not warm enough yet to sit out, maybe next week as we usually get our summer then.. 🙄

HTH.

[Dazzler1976]

Yes will do. Think go live 9th June so fingers crossed.  

Cheers everyone 

[ferguson]

No worries. Let us know how it goes.  🙂

[Dazzler1976]

Yea that's fair  enough.   If I have issues will need to get boosters from them.  If eeros don't work with the fibre 500 then  have no need for them I guess.

Thanks for help appreciated 

[ferguson]

You can't connect your phone to an eero without a separate VoIP adapter. Which the  Hub 3 has built in. It is a decent and highly specced router, reserve judgment until you have it and try it out. The eeros should not need to be returned.

[Dazzler1976]

Which fibre are you on. As they said must be hub3.   Do j have to send my 2 eero 6 back to them?    Does the eero 6 work even though they said doesn't? 

[Dazzler1976]

But atalktalk told me eero won't work with gibre 500 upgrade  and needed to be hub 3 🤷‍♂️

[ferguson]

@Dazzler1976 

Bear in mind that as you are switching from copper to VoIP for your voice service that you will need the Hub 3 as it has a built-in socket to connect your phone.