NEED SOME HELP?

Za416730 · ‎05-12-2024

Hi,

Had talk fibre for about 2 years. Worked great. Just moved house. Carried over old router. Open reach came and installed a new fibre box. Internet is great and speedy but every so often WiFi disconnects. And reconnects normally by itself after 2 mins or so or sometimes I have to reset the router. Everything's connect as it should be. Ran the line test. Apparently no faults. Although one was initially detected. Not sure if I need a new router?

Thanks

Michelle-TalkTalk · ‎10-12-2024

Morning,

How are you getting on? Do you still need assistance with this?

Thanks

Michelle

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Karl-TalkTalk · ‎05-12-2024

Hi

Can you please update your Community Profile to include your

TalkTalk Account number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Karl

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Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

ferguson · ‎05-12-2024

If you would like the support team to look into this for you make sure that your personal details including TalkTalk phone number and/or account number are complete on your community profile (click here) so that they can link your forum identity with your account and then wait for them to respond.