Called in on the 8th of December to have a home move processed. Somehow, I was sold a new contract on a new account with new equipment.
Stated explicitly that I needed the equipment delivered to my current address as we would only be at the new address on the 27th of December. No problem I was told. This was confirmed in a text message I have.
Receive confirmation that there is no technician required.
Now I have two contracts running concurrently.
Called in last week to resolve this and was again told that the equipment would be delivered to the current address. After an hour and a half of chat.
Today I receive the tracking and it is going to the new address, where there is nobody to receive the routers.
Call the call center who say I must cancel the new order and process a home move... What I had intended with my call on the 8th.
Now I'm told a technician is required and this can only happen in January.
So much for a home move and planning ahead.
What a poor experience spoiling what was otherwise a great service for the past two years. And left feeling like a complainer when all I wanted was a simple home move service.
